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Important Factors Before You Book a Flight with EVA Air

Traveling frequently not only gives you joy but expands the horizon of your thoughts. So, in that process, you will need one of your important companions and that is EVA Airways. Before you book your Flights with EVA Air, you must know all the booking policies such as Baggage Policy, Cancellation Policy, Refund Policy, and much more. In this article by WingsTravo, you will get detailed information about EVA Airways and its policies. However, if you require more details, you can call us at + 1 (800) 695-1188 or +1-888-413-6950.

EVA Air was founded by Group Chairman Y. F. Chang on March 08, 1989. It was registered on April 09, 1989. The company soon started with operations. The first flight was launched on July 01, 1991.

How to Book my Flight at EVA Air Booking?

You can book your ticket with EVA Air by visiting an online website or downloading EVA mobile app or the EVA ticket office near you. However, let’s the procedure to book your flight with EVA Air:

  • Go to the official website of EVA Air
  • Now, you will see the tab named “Book A Trip”.
  • Now, you need to enter what is your trip details.
  • Now, you can select options that come to your screen.
  • Now, follow all the instructions that are prompted on your screen such as creating a password, entering payment details, and confirm your booking.
  • Finally, you will get the confirmation mail or message.
  • This way you are done with your Eva Air Reservations.

How to Manage Booking at EVA Air?

If you want to change your flight, you can easily manage every aspect of your booking. The process is quite easy and quick through your online portal of EVA Air:

  • First of all, open the official website of EVA Air on your laptop or you can download the mobile app of EVA Air named EVA Mobile.
  • Now, go to “My Booking” to log in to your account.
  • If you have made the payment, you can now make the changes to your booking.
  • Here, you can manage your seat selection, check in online, print your boarding pass, order a meal, and so on.
  • With add-ons, you can purchase excess baggage, pre-order duty-free items, book hotels, and more.

What is EVA Air Cancellation Policy?

EVA's cancellation policy applies to the different conditions that may occur by the Airways itself or anyway the passenger wants to cancel, they need to abide by the term and conditions created by the Airways itself. However, let’s read more about the airway cancellation policy that a passenger needs to know before going ahead with the cancellation process:

  • If you have booked your flight for the United States and want to cancel it, you need to adhere that you are canceling the flight before 7 days of departure time and within 24 hours of flight booking. You also need to make sure that you have filled out the refund form against the cancellation within that 24 hour of flight booking.
  • If EVA Air cancels your flight due to any reasons such as weather conditions, or any technical or government announcement, you will be fully refunded for your cancellation.
  • In case EVA Flights are delayed due to some reasons and you have a connecting flight also. In that case, you will be completely refunded.
  • In case EVA denies your flight for check-in, you will be completely refunded.

EVA 24-Hour Cancellation Policy

If you have booked your ticket to/from the United States and you have canceled your flight within 24 hours of seat booking, you will not be charged with any penalty.

  • If you booked your ticket at least 1 week before flight departure and you cancel it within 24 hours of booking, you will not be charged with any penalty.
  • If you have filled out the refund form within 24 hours of cancellation, you will not be charged any amount of penalty.

What is EVA Air Refund Policy?

Let's explore the EVA Air refund policy:

Voluntary Refunds

  • You can get your refund against your cancellation ticket when you have not used any portion of your ticket.
  • If you have used your ticket’s portion, you will be refunded after deducting the cancellation fee or service charges from the actual amount of money.

Involuntary Refunds

  • In case of EVA Air has canceled your flight due to some reason, you will not be charged any cancellation fee and will get your complete refund.
  • In case your flight does not stop at your desired destination, you get a refund.
  • In case you are denied boarding and because of that you miss your flight, you get a complete refund.


  • It is mandatory that the refund should be requested within 2 years of the ticket booking date.
  • You will not be eligible for a refund if you use it as evidence of your intention to depart from the country unless you prove that you have permission to stay in the country or you will be departing from another means of transportation.

Refund Currency

All refunds will be reflected in the currency in which the booking had been initiated. However, the refund will depend on the rules and regulations of the country.

Refund Mode

The refund mode will be the mode in which the transaction had been initiated. For example: if you have made the transaction through a credit card, the refund will be reflected in credit card mode only.

Processing Time

If you have paid through a credit card, the processing time will be 7 business days from the refund request or the next billing cycle. If there’s any add-on deduction will be paid within 20 days of the request receipt.

Third-Party Refund Payment

If you have booked your ticket through a third-party travel agency, you will be refunded through that source only.

What are the amenities provided in EVA Air Business Class?

Once you travel in EVA Airways, you would love to travel again as they come with a complete comfort package that will make your air journey one of the cherishable moments in your life. Let’s explore what you all experience sitting in EVA Airways:

Comfortable Seats

A luxury plush bedding that is smartly designed to meet your needs and requirement throughout the travel journey. The window and aisle seat access are one of the advantages that every passenger wants and that’s what you get when you choose EVA Airways as your travel partner.

High-end Amenities

When you are traveling on EVA Airways, you are treated as one of the important passengers of the airways. Their complete grooming package from Salvatore Ferragamo is the celebration for you.

Excellent Customer Service

You will not deny that the customer service of Eva Airways is one of the qualities of EVA Airways. You will get all your queries answered by a thoughtful customer service executive. Even when you are in the aircraft, you get world-class assistance from well-trained flight attendants.

What is EVA Air Baggage Policy?

Below are some important points on baggage policy which needs to be adhered:

Carry-on Allowance

  • Every passenger needs to remind that they should carry items that can easily be fitted above the overhead bin.
  • With one personal item such as an overcoat, or laptop, passengers are allowed to have one carry-on bag that should be under the measurement of 115cm or 45 ins and should not exceed 7kg or 15 lbs.

Checked Baggage Allowance

Passengers who are traveling to/from the United States, Canada, and countries from South and Central America; you need to know about below baggage policy:

  • There will be 2 pieces of baggage allowed
  • The maximum size should come under 157cm or 62 inches including length+width+height.
  • The maximum weight should be 70lbs or 32 kg which is applicable for all classes of travel.

Passengers who are traveling to most other countries should adhere to baggage policy:

  • The maximum weight should come under 44 lb or 20kg in total for Premium Economy Class and Economy Class Passengers.
  • The maximum weight of baggage for Business Class Passengers should come within 66lb and 30kg.
  • The maximum weight of baggage for First Class should come under 88lb or 40 kg.

How Do I Contact EVA Air Customer Service?

You can contact EVA Air through EVA Air Customer service Number which is + 1 (800) 695-1188 or +1-888-413-6950. You can call them at any time of the day and they will be attending you with all the zeal and curiosity to solve your queries with them. For more information, you can contact us at +1-888-413-6950 of WingsTravo.


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